Incident reporting

To report any environmental incident or concern regarding port operations:

Incident reporting process

Processing times

Receipt of incident report

  • Processed 24/7


  • On-site observation
  • Data collection (sound/video)

Immediate processing

Information retrieval

  • Investigation among operators
  • Data pooling


  • Identify the causes
  • Determine immediate or anticipated solutions to be implemented

3 to 5 business days

Response transmittal

  • Response sent to the complainant
  • Added to the incident report registry

7 business days

Please note that these reports are processed twenty-four hours a day, seven days a week.

For general information, please contact us at 418 648‑3640 or send us an email at [email protected].