{"id":2886,"date":"2024-06-26T07:07:27","date_gmt":"2024-06-26T11:07:27","guid":{"rendered":"https:\/\/www.portquebec.ca\/?page_id=2886"},"modified":"2024-12-17T14:49:42","modified_gmt":"2024-12-17T19:49:42","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.portquebec.ca\/en\/cruises\/information-for-cruise-passengers\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"    \n        <div class=\"item component-text-img-patterns component-text-img-patterns--bg-white\">\n            <div class=\"block-text-img-patterns\">\n                <div class=\"container\">\n                    <div class=\"block-text-img-patterns__row block-text-img-patterns__row--block-gutenberg\">\n                        <div class=\"block-text-img-patterns__col block-text-img-patterns__col--text  block-text-img-patterns__col--center\">\n\n                            <h2 class=\"h2 block-text-img-patterns__title\">Customer service office<\/h2>\n\n                                                        <div class=\"block-text-img-patterns__desc wysiwyg\">\n                                <p><span dir=\"ltr\" role=\"presentation\">The Port of Qu\u00e9bec and its partners are dedicated to offering a full range of services to <\/span><span dir=\"ltr\" role=\"presentation\">cruise lines and their passengers. This dedication to excellent customer service helps <\/span><span dir=\"ltr\" role=\"presentation\">make stopovers, embarking, and disembarking in Qu\u00e9bec City a highlight for cruise <\/span><span dir=\"ltr\" role=\"presentation\">passengers.<\/span><\/p>\n\n                            <\/div>\n                            \n                                                    <\/div>\n\n                                                    <div class=\"block-text-img-patterns__col block-text-img-patterns__col--img\">\n                                <div class=\"block-text-img-patterns__image\">\n                                    <figure class=\"block-text-img-patterns__round block-text-img-patterns__round--center\">\n                                                                                <img loading=\"lazy\" decoding=\"async\" width=\"923\" height=\"520\" src=\"https:\/\/www.portquebec.ca\/wp-content\/uploads\/2024\/10\/3.1.1.-Photo-de-croisieristes.jpg\" class=\"main-image\" alt=\"\" srcset=\"https:\/\/www.portquebec.ca\/wp-content\/uploads\/2024\/10\/3.1.1.-Photo-de-croisieristes.jpg 923w, https:\/\/www.portquebec.ca\/wp-content\/uploads\/2024\/10\/3.1.1.-Photo-de-croisieristes-768x433.jpg 768w, https:\/\/www.portquebec.ca\/wp-content\/uploads\/2024\/10\/3.1.1.-Photo-de-croisieristes-400x225.jpg 400w, https:\/\/www.portquebec.ca\/wp-content\/uploads\/2024\/10\/3.1.1.-Photo-de-croisieristes-300x169.jpg 300w, https:\/\/www.portquebec.ca\/wp-content\/uploads\/2024\/10\/3.1.1.-Photo-de-croisieristes-800x451.jpg 800w, https:\/\/www.portquebec.ca\/wp-content\/uploads\/2024\/10\/3.1.1.-Photo-de-croisieristes-100x56.jpg 100w, https:\/\/www.portquebec.ca\/wp-content\/uploads\/2024\/10\/3.1.1.-Photo-de-croisieristes-200x113.jpg 200w\" sizes=\"auto, (max-width: 923px) 100vw, 923px\" \/>\n                                    <\/figure>\n\n                                                                            <div class=\"block-text-img-patterns__patterns\" style=\"background-image:url(https:\/\/www.portquebec.ca\/wp-content\/themes\/ixtheme\/assets\/images\/variante-1.svg)\"><\/div>\n                                                                    <\/div>\n\n                                                                                                                                <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n    \n\n<div class=\"item wysiwyg component-columns js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h3 class=\"wp-block-heading is-style-h4\">Luggage Check<\/h3>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-list js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<ul class=\"wp-block-list\">\n<li>Open from <strong>8 a.m. to 5 p.m<\/strong>.<\/li>\n\n\n\n<li><strong>Disembarking<\/strong> passengers only<\/li>\n\n\n\n<li>CAN$10 (payment by card only)<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-separator js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h3 class=\"wp-block-heading is-style-h4\">Restaurant inside Cruise Terminal 84<\/h3>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-paragraph js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<p><a href=\"https:\/\/www.lecafedumonde.com\/#\/english\">www.lecafedumonde.com<\/a><\/p>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-separator js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h3 class=\"wp-block-heading is-style-h4\">Customs<\/h3>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-paragraph js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<p>This service is provided at the first port of entry in Canada. If you are Canadian, please contact your cruise line.<\/p>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-separator js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h3 class=\"wp-block-heading is-style-h4\">Free Wi-fi<\/h3>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-paragraph js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<p>Access is available on-site.<\/p>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-separator js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h3 class=\"wp-block-heading is-style-h4\">Car rental<\/h3>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h4 class=\"wp-block-heading is-style-h5\">Hertz<\/h4>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-list js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<ul class=\"wp-block-list\">\n<li>Phone: <a href=\"tel:18006543001\">1-800-654-3001<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/hertz.ca\">hertz.ca<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h4 class=\"wp-block-heading is-style-h5\">Avis<\/h4>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-list js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<ul class=\"wp-block-list\">\n<li>Phone: <a href=\"tel:4188722861\">418-872-2861<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/avis.com\" target=\"_blank\" rel=\"noreferrer noopener\">avis.com<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h4 class=\"wp-block-heading is-style-h5\">Budget<\/h4>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-list js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<ul class=\"wp-block-list\">\n<li>Phone: <a href=\"tel:18002688970\">1-800-268-8970<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/budget.ca\" target=\"_blank\" rel=\"noreferrer noopener\">budget.ca<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h4 class=\"wp-block-heading is-style-h5\">Enterprise<\/h4>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-list js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<ul class=\"wp-block-list\">\n<li>Phone: <a href=\"tel:4185236661\">418-523-6661<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/enterprise.ca\">enterprise.ca<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h4 class=\"wp-block-heading is-style-h5\">National\/Alamo<\/h4>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-list js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<ul class=\"wp-block-list\">\n<li>Phone: <a href=\"tel:4188779822\">418-877-9822<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/nationalcar.ca\" target=\"_blank\" rel=\"noreferrer noopener\">nationalcar.ca<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-separator js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h3 class=\"wp-block-heading is-style-h4\">Taxis<\/h3>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-paragraph js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<p><strong>Fixed rate between the Port of Qu\u00e9bec docks and Qu\u00e9bec City Jean Lesage International Airport: $41.40 (subject to change without notice)<\/strong><\/p>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h4 class=\"wp-block-heading is-style-h5\"><strong>Taxi Coop Qu\u00e9bec<\/strong><\/h4>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-list js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<ul class=\"wp-block-list\">\n<li>Phone: <a href=\"tel:4185255191\">418-525-5191<\/a><\/li>\n\n\n\n<li>Email: <a href=\"mailto:admin@taxicoop-quebec.com\">admin@taxicoop-quebec.com<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.taxiscoop-quebec.com\">taxiscoop-quebec.com<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h4 class=\"wp-block-heading is-style-h5\"><strong>Taxi Qu\u00e9bec<\/strong><\/h4>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-list js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<ul class=\"wp-block-list\">\n<li>Phone: <a href=\"tel:4185258123\">418 525-8123<\/a><\/li>\n\n\n\n<li>Email: <a href=\"mailto:taxi-quebec@oricom.ca\">taxi-quebec@oricom.ca<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-list js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<ul class=\"wp-block-list\"><\/ul>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-separator js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h3 class=\"wp-block-heading is-style-h4\">V\u00e9lo Taxi<\/h3>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-paragraph js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<p>Try something unique and take a bike taxi! Flat rate of <strong>$15<\/strong> or <strong>$20<\/strong> depending on destination.<\/p>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h4 class=\"wp-block-heading is-style-h5\"><strong>Reservations:<\/strong><\/h4>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-list js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<ul class=\"wp-block-list\">\n<li>Phone: <a href=\"tel:4186555836\">418-655-5836<\/a><\/li>\n\n\n\n<li>Email: <a href=\"mailto:info@quebecvelotaxi.com\">info@quebecvelotaxi.com<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-separator js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h3 class=\"wp-block-heading is-style-h4\">Train<\/h3>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h4 class=\"wp-block-heading is-style-h5\">Via Rail<\/h4>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-list js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<ul class=\"wp-block-list\">\n<li>Phone (toll-free): <a href=\"tel:18888427245\">1-888-842-7245<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/viarail.ca\">viarail.ca<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-heading js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<h3 class=\"wp-block-heading is-style-h4\">Public transit<\/h3>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-paragraph js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<p>Route 11 winds its way through Old Qu\u00e9bec.<\/p>\n<\/div><\/div>\n\n<div class=\"item wysiwyg component-paragraph js-anim js-anim-scroll-top\"  ><div class=\"container\">\n<p class=\"is-style-text-large\"><strong>CAN$3.75 (US dollars accepted)<\/strong><\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Luggage Check Restaurant inside Cruise Terminal 84 www.lecafedumonde.com Customs This service is provided at the first port of entry in Canada. If you are Canadian, please contact your cruise line. Free Wi-fi Access is available on-site. Car rental Hertz Avis Budget Enterprise National\/Alamo Taxis Fixed rate between the Port of Qu\u00e9bec docks and Qu\u00e9bec City [&hellip;]","protected":false},"author":1,"featured_media":0,"parent":2869,"menu_order":59,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2886","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service - Port of Quebec<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.portquebec.ca\/en\/cruises\/information-for-cruise-passengers\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service - Port of Quebec\" \/>\n<meta property=\"og:description\" content=\"Luggage Check Restaurant inside Cruise Terminal 84 www.lecafedumonde.com Customs This service is provided at the first port of entry in Canada. 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