{"id":2836,"date":"2024-06-26T08:14:50","date_gmt":"2024-06-26T12:14:50","guid":{"rendered":"https:\/\/www.portquebec.ca\/?page_id=2836"},"modified":"2026-09-08T09:54:55","modified_gmt":"2026-09-08T13:54:55","slug":"incident-reporting","status":"publish","type":"page","link":"https:\/\/www.portquebec.ca\/en\/communities\/incident-reporting\/","title":{"rendered":"Incident Reporting"},"content":{"rendered":"
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RESPECT AT THE HEART OF OUR INTERACTIONS<\/strong><\/h5>\n<\/div><\/div>\n\n
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At the Port of Qu\u00e9bec, we are committed to fostering a healthy, safe, and respectful environment for our employees, partners, and all members of the public with whom we interact on a daily basis.<\/p>\n<\/div><\/div>\n\n

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Respect is a shared responsibility. Every individual is entitled to be treated with courtesy, civility, and dignity, whether interactions take place in person, by telephone, by email, or through any other form of communication.<\/p>\n<\/div><\/div>\n\n

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We encourage constructive and respectful communication at all times. We believe that opinions and concerns can be expressed freely in an environment that promotes listening, collaboration, and open dialogue.<\/p>\n<\/div><\/div>\n\n

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With this in mind, the Port of Qu\u00e9bec maintains a zero-tolerance approach toward any behaviour, action, or remark that may compromise an individual’s physical or psychological well-being, safety, or dignity.<\/strong><\/p>\n<\/div><\/div>\n\n

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In the event of inappropriate conduct, the Port of Qu\u00e9bec reserves the right to end any meeting, discussion, or communication. Depending on the nature and severity of the situation, additional measures may also be taken.<\/p>\n<\/div><\/div>\n\n

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Together, let us help maintain respectful and positive interactions for everyone.<\/p>\n<\/div><\/div>\n\n

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Please note that these reports are processed twenty-four hours a day, seven days a week.<\/strong><\/p>\n<\/div><\/div>\n\n

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To report any environmental incident or concern regarding port operations, send us an email at signalements@portquebec.ca<\/a>.<\/p>\n<\/div><\/div>\n\n

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Process for Handling Reports<\/h2>\n<\/div><\/div>\n\n
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Table of processing times according to the incident reporting process<\/caption>\n
Incident reporting process<\/th>\n \n \n <\/use>\n <\/svg>\n

Receipt of incident report<\/strong><\/p>\n

    \n
  • Processed 24\/7<\/li>\n<\/ul>\n\n <\/th>\n
\n \n <\/use>\n <\/svg>\n

Intervention<\/strong><\/p>\n

    \n
  • On-site observation<\/li>\n
  • Data collection (sound\/video)<\/li>\n<\/ul>\n\n <\/th>\n
\n \n <\/use>\n <\/svg>\n

Information retrieval<\/strong><\/p>\n

    \n
  • Investigation among operators<\/li>\n
  • Data pooling<\/li>\n<\/ul>\n\n <\/th>\n
\n \n <\/use>\n <\/svg>\n

Findings<\/strong><\/p>\n

    \n
  • Identify the causes<\/li>\n
  • Determine immediate or anticipated solutions to be implemented<\/li>\n<\/ul>\n\n <\/th>\n
\n \n <\/use>\n <\/svg>\n

Response transmittal<\/strong><\/p>\n

    \n
  • Response sent to the complainant<\/li>\n
  • Added to the incident report registry<\/li>\n<\/ul>\n\n \n <\/use>\n <\/svg>\n <\/th>\n <\/tr>\n <\/thead>\n \n
    \n Processing times<\/td>\n

    Immediate processing<\/p>\n<\/td>\n

3 to 5 business days<\/p>\n<\/td>\n

7 business days<\/p>\n<\/td>\n <\/tr>\n <\/tbody>\n <\/table>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n ","protected":false},"excerpt":{"rendered":"RESPECT AT THE HEART OF OUR INTERACTIONS At the Port of Qu\u00e9bec, we are committed to fostering a healthy, safe, and respectful environment for our employees, partners, and all members of the public with whom we interact on a daily basis. Respect is a shared responsibility. 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